Free shipping
Shipping & Delivery
How much does shipping cost?
When will I get my order?
How can I track my order after it ships?
Damaged and Defective Goods Policy
Small packages - delivered by UPS or FedEx
Where will you ship my order from?
Do you ship to…
We ship to the lower 48 states.
We ship to Alaska and Hawaii, but unfortunately free shipping is not applied. Shipping fee calculated at checkout.
Since all of our carriers require physical delivery addresses, we are unable to ship orders to PO Boxes or APO/FPOs.
Contact information:
KIKA USA, LLC, 97-04 Queens Boulevard, New York, New York 11374, United States 1-929-810-3980 hello@superiorcare.petPayments & Fees
Payment Options
We gladly accept the following forms of payment:- Credit Cards including Visa, MasterCard, American Express, Discover
- PayPal
- Superiorcare.pet eGift Cards
Sales Tax
By law, we must collect applicable sales tax for orders shipping to states where we have our online store available. Shipping fees may also be subject to tax in certain states. The sales tax for an order will be displayed in the Order Summary once the shipping address has been entered. Sales tax does not apply to purchases of eGift Cards. Sales tax on purchases subject to promotions may vary by item and by state, depending on:
- the specific state law applicable to the transaction
- if a promotion is funded by Superiorcare.pet or its supplier
- the terms of Superiorcare.pet's agreements with its suppliers.
Tax Exemption
For those who qualify for a tax exemption, please submit your request for exemption by emailing your tax certificate, resale certificate, or other required documentation to hello@superiorcare.pet. In the subject, be sure to include your order number. A Tax Specialist will review your certificate once it has been received. We will notify you by email within five (5) business days if your request has been approved.
Your order will initially be taxed. Once we've received your request and it has been approved, we will process a refund back to the original form of payment for the applicable amount. An automated email will be sent as confirmation that the refund has been processed. You may also log in to your account to view the adjustment on the Order Details page. Please allow up to 10 business days for the refund to appear on your banking statement.
