Refund policy

You have 14 days from the date of delivery to request a return. After this period, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, products must be unused, unopened, and in their original packaging. Opened and/or used products are not eligible for return, refund or exchange.

Refunds are limited to one order per customer and apply only to your most recent purchase. A receipt or proof of purchase is required to complete your return.

Refunds

Once your return is received, inspected, and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Please note: A shipping and processing fee of $15 will be deducted from your refund for U.S. returns. If you choose not to use our return shipping label, you are responsible for the return shipping cost, which is non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

·         First, check your bank or PayPal account again.

·         Then, contact your credit card company or PayPal; it may take some time before your refund is officially posted.

·         Next, contact your bank or PayPal. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at hello@superiorcare.pet.

Sale Items

Sale items will be refunded at the sale price or the price paid, whichever is lower.

Clearance and Short-Dated Items

Products sold as “best before bargains,” “clearance,” or with a shorter expiration date (e.g., near or short-dated items) are final sale and are not eligible for returns, refunds, or exchanges. These items are clearly marked at time of purchase and are offered at a discounted price to reflect their shorter shelf life.

Exchanges

We are happy to replace items if they arrive damaged or defective. If you need to exchange an item for the same product, email us at hello@superiorcare.pet.

Shipping

To return your product, email hello@superiorcare.pet and we will send you a return shipping label.

If you choose not to use our shipping label, you are responsible for paying for your own return shipping costs.

Please do not send your purchase back to our corporate headquarters.

Returns must be sent to:

POINT ONE INTERNATIONAL, LTD.

1115 HOSLER DR.

BOLINGBROOK, IL 60490

929-810-3980

Shipping costs are non-refundable.

Depending on your location, delivery times for exchanged items may vary.

If you are returning items with a total value over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Policy Abuse

If we have reason to believe that a customer is attempting to abuse our return policy, and/or is not acting in good faith, we reserve the right to refuse a refund, or other elements of the Return Policy expressed in this document.

Subject to Change

SuperiorCare.pet reserves the right to modify the Return Policy at any time. All customers are entitled to the Return Policy as of the date of purchase, not date of return.