Refund policy

Our return policy is simple – if you are not satisfied with your purchase, you can return it to our warehouse within 14 days.

Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service.

SuperiorCare.Pet orders can be returned by mail within 14 days to our warehouse. A refund for the item(s) will be issued once returned items have been received.

Product must be in its original packaging.

If you're not satisfied with your purchase, you can return the product(s) for the purchase price (minus the shipping, handling, gift wrap and other charges).

Return to below, or the noted Return Address on your Packing Slip: Happy Parcel Inc.

8770 S 78th Ave Bridgeview, IL 60455 708-907-3000

At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.

Refunds for orders placed online using your PayPal account and returned to a SuperiorCare.Pet warehouse will be applied back to your PayPal account.

Contact information:

KIKA USA, LLC, 97-04 Queens Boulevard, New York, New York 11374, United States